CelerWave Privacy Policy
**Effective Date: August 28, 2025**
**Last Updated: August 28, 2025**
CelerWave Inc. (“CelerWave,” “we,” “us,” or “our”) provides artificial intelligence infrastructure, AI token and API services, AI agent services, and related software and business solutions, including services provided through Hubwave.ai and other CelerWave-operated platforms (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our websites, create an account, use our APIs or AI services, communicate with us, or otherwise interact with the Services.
**Last Updated: August 28, 2025**
CelerWave Inc. (“CelerWave,” “we,” “us,” or “our”) provides artificial intelligence infrastructure, AI token and API services, AI agent services, and related software and business solutions, including services provided through Hubwave.ai and other CelerWave-operated platforms (collectively, the “Services”).
This Privacy Policy explains how we collect, use, disclose, retain, and protect information when you visit our websites, create an account, use our APIs or AI services, communicate with us, or otherwise interact with the Services.
1. Information We Collect
We may collect the following categories of information:
Account and Contact Information
This may include your name, company name, email address, telephone number, account identifiers, billing information, and other information you provide when creating or managing an account.
Service and Usage Information
When you use our Services, we may collect information such as API requests, model selections, token usage, timestamps, IP addresses, device and browser information, system logs, error logs, authentication events, and other operational information.
AI Input and Output Data
Depending on the Service you use, CelerWave systems may process prompts, instructions, documents, images, structured data, API payloads, AI-generated responses, agent actions, and other content submitted to or generated through the Services.
Customers are responsible for ensuring that they have the necessary rights and lawful basis to submit such information.
Customers are responsible for ensuring that they have the necessary rights and lawful basis to submit such information.
Billing and Transaction Information
We may collect information relating to subscriptions, service usage, invoices, payments, credits, and transaction history. Payment card information may be processed by third-party payment service providers rather than stored directly by CelerWave.
Website Information
We may collect information through cookies, analytics technologies, server logs, and similar technologies to understand website usage, improve performance, and maintain security.
2. How We Use Information
We may use information to:
● provide, operate, maintain, and improve the Services;
● authenticate users and manage accounts;
● route AI requests to appropriate models or infrastructure;
● provide AI agent functionality and workflow execution;
● calculate usage and process billing;
● monitor performance, reliability, and availability;
● detect fraud, abuse, security threats, and unauthorized activity;
● provide customer support; ● communicate service, security, and administrative information;
● comply with legal, regulatory, sanctions, and export-control requirements;
● enforce our Terms of Service and Acceptable Use Policy; and
● develop and improve CelerWave products and services as permitted by applicable law and contractual commitments.
● provide, operate, maintain, and improve the Services;
● authenticate users and manage accounts;
● route AI requests to appropriate models or infrastructure;
● provide AI agent functionality and workflow execution;
● calculate usage and process billing;
● monitor performance, reliability, and availability;
● detect fraud, abuse, security threats, and unauthorized activity;
● provide customer support; ● communicate service, security, and administrative information;
● comply with legal, regulatory, sanctions, and export-control requirements;
● enforce our Terms of Service and Acceptable Use Policy; and
● develop and improve CelerWave products and services as permitted by applicable law and contractual commitments.
3. AI Model Providers and Service Providers
CelerWave may use third-party AI model providers, cloud infrastructure providers, payment processors, analytics providers, communications providers, and other service providers to deliver the Services.
When a request is routed to a third-party AI model or infrastructure provider, information necessary to process that request may be transmitted to that provider.
The handling of information by third-party providers may also be subject to their applicable terms and privacy policies.
The availability of specific models and providers may vary by service tier, geography, technical availability, provider terms, and applicable law.
When a request is routed to a third-party AI model or infrastructure provider, information necessary to process that request may be transmitted to that provider.
The handling of information by third-party providers may also be subject to their applicable terms and privacy policies.
The availability of specific models and providers may vary by service tier, geography, technical availability, provider terms, and applicable law.
4. AI Training and Customer Data
CelerWave does not claim ownership of customer prompts, customer content, or AI outputs solely because they are processed through the Services.
Our use of customer content for model training or product improvement, if any, will be governed by the applicable service agreement, product configuration, and legal requirements.
Third-party AI model providers may have their own data retention and training policies. Customers should review the applicable provider terms where relevant.
Our use of customer content for model training or product improvement, if any, will be governed by the applicable service agreement, product configuration, and legal requirements.
Third-party AI model providers may have their own data retention and training policies. Customers should review the applicable provider terms where relevant.
5. How We Share Information
We may disclose information:
● to service providers and infrastructure partners that help operate the Services;
● to AI model providers when necessary to fulfill customer requests;
● at the direction of the customer;
● in connection with a merger, financing, acquisition, reorganization, or sale of assets;
● when required by law, regulation, legal process, or governmental request;
● when reasonably necessary to protect CelerWave, our customers, users, or the public from fraud, abuse, security threats, or unlawful activity; or
● with consent or as otherwise disclosed at the time information is collected.
We do not sell personal information to advertisers for monetary consideration.
● to service providers and infrastructure partners that help operate the Services;
● to AI model providers when necessary to fulfill customer requests;
● at the direction of the customer;
● in connection with a merger, financing, acquisition, reorganization, or sale of assets;
● when required by law, regulation, legal process, or governmental request;
● when reasonably necessary to protect CelerWave, our customers, users, or the public from fraud, abuse, security threats, or unlawful activity; or
● with consent or as otherwise disclosed at the time information is collected.
We do not sell personal information to advertisers for monetary consideration.
6. Data Retention
We retain information for as long as reasonably necessary to provide the Services, maintain security, satisfy contractual obligations, resolve disputes, comply with legal requirements, and enforce our agreements.
Retention periods may vary depending on the type of information, the Service being used, customer configuration, and applicable law.
Retention periods may vary depending on the type of information, the Service being used, customer configuration, and applicable law.
7. Security
CelerWave uses administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.
No information system or transmission method can be guaranteed to be completely secure, and we cannot guarantee absolute security.
Customers are responsible for protecting their account credentials, API keys, access tokens, and other authentication information.
No information system or transmission method can be guaranteed to be completely secure, and we cannot guarantee absolute security.
Customers are responsible for protecting their account credentials, API keys, access tokens, and other authentication information.
8. International Data Processing
CelerWave and its service providers may process information in the United States and other jurisdictions.
Where required, we implement appropriate mechanisms designed to support lawful international transfers of personal information.
Where required, we implement appropriate mechanisms designed to support lawful international transfers of personal information.
9. Your Privacy Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including rights to request access, correction, deletion, portability, or information about certain processing activities.
You may contact CelerWave to exercise applicable privacy rights. We may need to verify your identity before processing a request.
You may contact CelerWave to exercise applicable privacy rights. We may need to verify your identity before processing a request.
10. Children
The Services are intended for businesses and professional users and are not directed to children under 13.
We do not knowingly collect personal information directly from children under 13 through general-purpose CelerWave Services.
We do not knowingly collect personal information directly from children under 13 through general-purpose CelerWave Services.
11. Healthcare and Sensitive Information
Unless expressly agreed in writing, CelerWave’s general-purpose AI Services are not intended to receive protected health information regulated by HIPAA or other specially regulated sensitive information.
Customers must not submit regulated health information or other specially protected data unless the applicable CelerWave Service and contractual arrangement expressly permit such processing.
Customers must not submit regulated health information or other specially protected data unless the applicable CelerWave Service and contractual arrangement expressly permit such processing.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised “Last Updated” date.
Material changes may be communicated through the Services or other appropriate means.
Material changes may be communicated through the Services or other appropriate means.
13. Contact Us
For privacy questions or requests, contact:
CelerWave Inc.
Palo Alto, California, USA
Email: service@celerwave.com
Phone: (800) 323-0501
CelerWave Inc.
Palo Alto, California, USA
Email: service@celerwave.com
Phone: (800) 323-0501